Effective Date: 04.04.2025

Thank you for choosing our platform for your professional development. We are committed to providing high-quality learning experiences and stand by the value of our content. Please read our Refund and Returns Policy carefully before purchasing a course.

1. Digital Product Nature

All of our courses and materials are delivered digitally. Once you purchase a course, you gain immediate access to digital content, including video lessons, downloadable resources, and written materials.

As such, under applicable consumer protection laws, digital products are generally non-refundable once accessed.

2. Refund Eligibility

You may request a refund within 7 days of your purchase if you meet all of the following conditions:

• You have not completed more than 20% of the course content.
• You have not downloaded any materials or received a certificate.
• You provide a valid reason for the refund request, helping us improve our service.

3. How to Request a Refund

To request a refund, please contact our support team at:
info@d-coa-ch.xyz

In your message, include:

• Your full name
• Email used for registration
• Course name
• Order number (if available)
• Reason for your request

We aim to process all refund requests within 5–7 business days.

4. Denied Refunds

We reserve the right to deny refund requests in the following cases:

• The course has been substantially completed.
• You have downloaded significant parts of the course.
• The request is made after the 7-day window.
• The course was purchased at a discounted or promotional price, unless stated otherwise.

5. Subscription-Based Products

If you have subscribed to a monthly or annual plan, you may cancel your subscription at any time from your account settings. Cancellations prevent future charges but do not trigger refunds for the current billing cycle.

6. Contact Us

If you have any questions regarding this policy, please feel free to reach out: info@d-coa-ch.xyz

We’re here to help and ensure you have the best learning experience possible.

D-Coach
Empowering new managers, one course at a time.